Direct Debit Form
In an effort to reduce costs and time for the City, we are urging residents to sign up for Direct Debit to pay their water bills by ACH (Automated Clearing House). This saves the staff considerable time in processing payments. Each payment that is either brought in or mailed in must be manually posted to the customer's account. We have to type the account number for all payments, including online banking checks, received without the stub. ACH payments are automatically posted to the accounts. Residents also benefit because payments are withdrawn on the 11th of the month so you will not have to worry about the 10% late payment penalty nor the $50.00 shut off notice. You will still receive a copy of your bill, at the same time of the month, as you have in the past.
Utility Rates & Information
For your convenience, a schedule of monthly billing information and utility rates effective 1-1-2022 are listed. Late payment penalties, fees, and rental property are also addressed. A breakdown of water, sewer, garbage, yardwaste, and water deposit fees are also listed.
$5.71/1,000 gallons up to 7,000 gallons next 60,000 gallons used per month is $5.21 per 1,000 gallons all over 67,000 gallons used per month is $4.77 per 1,000 gallons
Minimum bill 1,500 gallons, $8.57
Effective January 1, 2023
$11.42/1,000 gallons up to 7,000 gallons next 60,000 gallons used per month is $10.42 per 1,000 gallons all over 67,000 gallons used per month is $9.54 per 1,000 gallons
Minimum bill 1,500 gallons, $17.13
$9.56 per 1,000 gallons in City limits
Minimum bill $14.34 per month Based on 1,500 gallons
$19.12 per 1,000 gallons outside City Minimum bill of $28.67 per month Based on 1,500 gallons
Regular household pickup $22.21 per month for residential $21.35 per month for senior residential (at least one resident of household over 65 years of age)
$27.53 per month minimum commercial Hawkeye Sanitation must be contacted at 547-3828 by commercial customers to establish contracts.
HOUSEHOLD GARBAGE must be bagged in the cart provided by Hawkeye Sanitation. Any bag is acceptable until the cart is full. The cart is considered full when the lid is shut. Any additional garbage that doesn't fit into the cart must be in a pre-purchased Hawkeye Sanitation trash bag.
No cardboard boxes allowed. Corrugated cardboard must be recycled.
***PLEASE HAVE CARTS OUT BY 6 AM ON DAY OF PICKUP***
- $80.00 Residential
- $100 Commercial
- $200 Industrial
Based on credit history, deposit will be refunded after three years. Your refund will be applied to your account. If you move out of town, the refund will be applied to your final bill.
No interest is paid by the City.
$3.50 per month
Coded as CI on your bill this is a special fund set up for the extension and maintenance of the sewer, storm sewer and water lines.
Bills not paid when due shall be considered delinquent. A one-time late payment penalty of ten percent (10%) of the amount due shall be added to each delinquent bill.
Residential customers pay 6% IA water excise tax on the water charges only. Commercial customers pay 6% water excise tax on water and 7% (6% IA sales tax, 1% Local Option sales tax) on sewer and garbage unless signed up with the city as tax exempt.
Water, Sewer, Recycling, Yardwaste Service
City of Cresco
- 24-Hour Customer Service: 800-255-4268
- 24-Hour Outage Reporting Service: 877-740-5050
Frequently Asked Questions
Yes! There is an $80 (residential) water deposit that will need to be paid prior to services starting in your name. The deposit is refunded after 3 years of good credit.
If your bill covers a period that may have included summer watering, that could explain a rise in your water bill. Otherwise, investigate your home for dripping or leaking faucets; a toilet that is "running" (won't shut off after flushing); or a malfunctioning water softener. All of these things can drastically increase your water consumption.
A minimum utility bill is usage under 1500 gallons. Regular minimum bill is $51.47, with a small discount for seniors.
WA - water
SE - sewer (directly tied to your water usage)
CI - capital improvements
RC - recycling
GB - garbage
YW - yard waste
ET - water excise tax